Food supplement. Not a medicine. Sold by Clearsievewash Pty Ltd, Melbourne, Australia.

Privacy Policy

Last updated:

This Privacy Policy explains how Clearsievewash Pty Ltd (ABN 54 219 387 061) ("we", "us", "our"), located at 214 Collins Street, Melbourne VIC 3000, Australia, collects, uses and manages your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Order enquiry information: name and phone number submitted through the order form.
  • Contact form information: name, email address and message content.
  • Technical information: IP address, browser type, pages visited and referring URLs - collected automatically via cookies and server logs.
  • Cookie and analytics data: collected by third-party services when you give consent (see Section 11).

2. How We Use Your Information

We use your personal information to:

  • Contact you to confirm your order and arrange delivery;
  • Respond to enquiries submitted via the contact form;
  • Improve our website and services through anonymised analytics (with your consent);
  • Comply with our legal obligations.

3. Legal Basis for Processing

We process your personal information on the basis of your consent (order and contact forms, analytics cookies) and where necessary to perform a contract or fulfil a legal obligation. You may withdraw consent at any time by contacting us.

4. Sharing and Disclosure

We do not sell your personal information. We may share it with:

  • Courier and logistics partners for the purpose of delivery;
  • Google LLC for analytics and advertising services (with your consent);
  • Government authorities if required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference and loss. Our website uses HTTPS encryption. Access to personal data is limited to authorised personnel.

6. Your Rights Under the Privacy Act 1988

Under Australian privacy law you have the right to:

  • Access the personal information we hold about you;
  • Request correction of inaccurate information;
  • Complain about a breach of the Australian Privacy Principles.

If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first so we can attempt to resolve the matter.

7. International Data Transfers

Some third-party services (such as Google Analytics) may process your data outside Australia. We take steps to ensure such transfers comply with applicable privacy laws.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order enquiry data is retained for up to 2 years. Contact form data is retained for up to 12 months.

9. Children's Privacy

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us immediately.

10. Third-Party Services

With your consent, this website uses the following third-party services:

  • Google Ads Conversion Tracking: tracks actions after interacting with an ad. Cookies: _gcl_au, _gcl_aw. Governed by Google's Privacy Policy.
  • Google Analytics: collects anonymised usage data. Cookies: _ga, _gid, _gat. Consent Mode v2 is implemented - no data is collected without your explicit consent.
  • Google Maps API: embedded map on the Contact page. Google may collect data per their Privacy Policy. No cookie consent is required for the static embed, but you should be aware that Google may process your IP address when the map loads.

11. Cookies

We use cookies on this website. See our Cookie Policy for full details. You can manage your preferences at any time via the cookie settings panel.

12. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with a revised "Last updated" date.

13. Contact

For privacy-related enquiries, contact us at:
Clearsievewash Pty Ltd
214 Collins Street, Melbourne VIC 3000, Australia
Email: info@clearsievewash.world
Phone: +61 3 9012 4477